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Privacy Policy

Last updated: March 2026

At Sport&More, we are committed to protecting your privacy and personal data. This Privacy Policy explains in detail how we collect, use, store, share, and safeguard your information when you visit our website, make purchases, or interact with us in any way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information You Provide
  • Account Information: Full name, email address, phone number, and password when you create an account.
  • Delivery Information: Street address, city/province, area/neighborhood, and any delivery instructions you provide.
  • Order Information: Products purchased, sizes, quantities, order amounts, and payment method selected.
  • Communication Records: Messages, inquiries, or feedback you send us via phone, email, WhatsApp, or social media.
1.2 Information Collected Automatically
  • Device Information: Browser type, operating system, screen resolution, and device type (mobile/desktop).
  • Usage Data: Pages visited, products viewed, time spent on pages, and navigation patterns.
  • Session Data: Login timestamps, session duration, and shopping cart activity.
1.3 Information We Do NOT Collect
  • We do not collect or store credit card numbers, bank account details, or financial credentials.
  • We do not collect biometric data, government ID numbers, or sensitive personal documents.

2. How We Use Your Information

Your information is used strictly for the following purposes:

2.1 Order Processing & Fulfillment
  • Processing, confirming, and fulfilling your orders.
  • Coordinating delivery with Al-Waseet courier service.
  • Sending order confirmations, shipping updates, and delivery notifications.
  • Handling returns, exchanges, and refund requests.
2.2 Customer Service
  • Responding to your inquiries and support requests.
  • Resolving complaints and order issues.
  • Verifying your identity when you contact us about your account.
2.3 Service Improvement
  • Analyzing browsing patterns to improve website design and navigation.
  • Understanding product preferences to optimize our inventory.
  • Monitoring website performance and fixing technical issues.
2.4 Marketing (Only With Your Consent)
  • Sending promotional offers, new arrivals, and sale notifications — only if you opt in.
  • You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option.

3. Information Sharing & Disclosure

We do not sell, rent, trade, or share your personal data with third parties for their marketing purposes. We only share information in the following limited circumstances:

  • Delivery Partners: We share your name, phone number, and delivery address with Al-Waseet courier service solely for order delivery.
  • Payment Processing: If electronic payment is used, transaction data is processed by the payment provider. We do not see or store your payment credentials.
  • Legal Requirements: We may disclose information if required by Iraqi law, court order, or governmental authority.
  • Business Protection: We may share information to prevent fraud, protect our rights, or ensure the safety of our customers.

4. Data Security

We implement robust security measures to protect your personal information:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS).
  • Access Controls: Only authorized staff members with a legitimate business need can access customer data.
  • Password Protection: Your account password is stored in encrypted (hashed) form. We cannot see your password.
  • Infrastructure Security: Our servers are hosted in secure data centers with firewall protection and regular security updates.
  • No Credit Card Storage: We do not store credit card numbers or financial credentials on our systems.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and keep your login credentials confidential.

5. Cookies & Similar Technologies

Our website uses cookies to ensure proper functionality:

5.1 Essential Cookies (Required)
  • Session Cookies: Maintain your login session and shopping cart contents while you browse.
  • Security Cookies: Help prevent unauthorized actions and protect your account.
  • Language Preference: Remember your preferred language (Arabic or English).
5.2 What We Do NOT Use
  • We do not use third-party advertising cookies.
  • We do not use tracking pixels for targeted advertising.
  • We do not share cookie data with advertising networks.
5.3 Analytics

We may use privacy-friendly analytics to understand overall website traffic patterns. This data is aggregated and does not identify individual users.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

  • Account Data: Retained while your account is active. You may request account deletion at any time.
  • Order Records: Retained for a minimum of 3 years for accounting, tax, and legal compliance purposes.
  • Communication Records: Customer service correspondence is retained for up to 2 years.
  • Session Data: Automatically deleted when your browser session ends or within 24 hours.

7. Children's Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

8. Your Rights

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request correction of any inaccurate or incomplete data.
  • Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements.
  • Right to Object: You can object to the processing of your data for marketing purposes.
  • Right to Portability: You can request your data in a structured, commonly used format.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Data Processing Location

Your data is processed and stored on servers located in secure data centers. By using our services from within Iraq or any other location, you consent to the transfer and processing of your data as described in this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

  • We will update the "Last updated" date at the top of this page.
  • For material changes, we may notify you via email or a notice on our website.
  • Continued use of our services after changes constitutes acceptance of the updated policy.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Iraq. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the competent courts in Baghdad, Iraq.

13. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:

We aim to respond to all privacy inquiries within 7 business days.