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Privacy Policy – SportMore

Last updated: 28 April 2026

Entity: SportMore – Retail of sports apparel, footwear, bags, and accessories

Address: Al-Arasat / Karrada, Baghdad, Iraq

Phone: +964 772 620 0048

Email: [email protected]

1) Introduction

SportMore (“we”, “us”, “our”) respects your privacy. This Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have.

2) Data We Collect

  • Account & contact data: name, phone number, email, delivery address, governorate/city.

  • Order data: products purchased, sizes, prices, payment method (cash/COD), invoice number, delivery status.

  • Communication data: messages with us via WhatsApp, Facebook, Instagram, or store call/SMS.

  • Technical & usage data: IP address, browser type, device, pages visited, referrer, session events.

  • Marketing data: events from Meta Pixel / Conversions API (page views, add to cart, purchase) tied to a hashed identifier so we can measure ad performance.

  • Cookies & similar tech: see clause 8.

3) How We Collect Data

  1. Directly from you when you place an order, subscribe, contact us, or visit our store.

  2. Automatically when you use our website (cookies, server logs, pixels).

  3. From third parties such as the courier (delivery status), Meta (ad attribution), and payment/processing providers if applicable.

4) Why We Use Your Data (Purposes)

  1. Process and deliver your orders (including handing data to the courier).

  2. After-sales service: exchange, complaints, manufacturing-defect handling.

  3. Customer service over phone, WhatsApp, Facebook, and Instagram.

  4. Send transactional notifications (order confirmation, dispatch, delivery).

  5. Send marketing messages only with your consent (you can opt out anytime).

  6. Measure and improve ad performance through Meta Pixel and the Conversions API.

  7. Prevent fraud, abuse, and chargebacks; secure our systems.

  8. Comply with applicable Iraqi laws and lawful requests from authorities.

5) Lawful Basis

We rely on (i) your consent, (ii) the necessity to perform the sales contract with you, (iii) our legitimate interests in running and improving our store, and (iv) compliance with legal obligations.

6) Sharing Your Data

We do not sell your personal data. We share it only with:

  1. Couriers (e.g. Al-Waseet) to fulfil delivery and COD.

  2. Meta Platforms Inc. for ad measurement and conversion attribution (hashed identifiers via Conversions API).

  3. Service providers who host our website, ERP, and infrastructure under confidentiality obligations.

  4. Authorities when required by Iraqi law or a lawful order.

7) International Transfers

Some processors (e.g. Meta, hosting) operate outside Iraq. By using our services you acknowledge that your data may be processed outside the country under reasonable safeguards.

8) Cookies & Pixels

  1. We use essential cookies for cart, login, and security.

  2. We use analytics & marketing pixels (Meta Pixel) only after you accept the cookie banner.

  3. You can clear or block cookies in your browser; this may affect site functionality.

  4. For more details see our Cookie Policy.

9) Data Retention

  1. Order and invoice data: kept for as long as required by Iraqi commercial and tax rules.

  2. Account & contact data: kept while your account is active and a reasonable period afterward.

  3. Marketing-event data: kept up to 24 months unless you ask us to delete it earlier.

10) Your Rights

Subject to Iraqi law, you may:

  1. Access the personal data we hold about you.

  2. Correct inaccurate data.

  3. Delete your data – see our Data Deletion page.

  4. Withdraw consent for marketing at any time.

  5. Object to certain processing.

To exercise any right, contact us using clause 14.

11) Children

Our services are not directed to children under 13. We do not knowingly collect data from them. If you believe a minor provided us data, contact us so we can delete it.

12) Security

We apply reasonable technical and organisational measures to protect your data (access controls, encryption in transit, secured servers). No system is 100% secure; we ask you to keep your account credentials confidential.

13) Third-party Links

Our site may link to third-party sites/services. We are not responsible for their privacy practices. Please read their policies separately.

14) Contact

For privacy questions or to exercise your rights:

  • Phone: +964 772 620 0048

  • Email: [email protected]

  • Address: Al-Arasat / Karrada, Baghdad, Iraq

15) Amendments

We may amend this Policy. Changes take effect from the date of publication on the website. Material changes will be highlighted at the top of this page.